Delivery & returns

UK & Ireland delivery

We deliver all over the UK (England, Wales, Scotland, Northern Ireland), Jersey, Guernsey, and the Republic of Ireland. Delivery fees depend on your destination and order subtotal — Mainland UK is £5.99 (free over £50), Scottish Highlands & Islands and Northern Ireland are £15.99 (reduced to £9.99 over £50), and Jersey & Guernsey and Republic of Ireland are a flat £15.99. The minimum order value is £9.99.

Packaging fee

A flat £0.99 packaging fee applies to every order, covering insulated and chilled packaging to keep your items fresh in transit.

Frozen item fee

Orders containing any frozen or chilled items include a one-off £1.99 frozen item fee. Frozen and chilled items are packed using temperature-controlled insulated bags to keep them fresh in transit.

Maximum order weight

The maximum order weight is 29kg. Orders over 29kg will incur an additional overweight charge — £5.99 for Mainland UK, or £15.99 for all other destinations.

Returns eligibility & process

At MalayaliStore, customer satisfaction is our priority. We offer a 100% Buyer Protection Program, ensuring easy returns for eligible items.

Returns eligibility

• Defective/Damaged Items: Returns are accepted only for products that are defective, damaged, or not as described.
• Return Timeframe: You must raise a return request within 14 days of receiving your order.

Return process

• Contact us at contact@malayalistore.co.uk with images of the damaged/defective products.
• Mention your order number in the email.
• Alternatively, contact us through WhatsApp and request a return.

Refund process

Once the returned item reaches our warehouse, we will process the refund within 3–5 working days to your original payment method.

Non-returnable & non-refundable items

• Frozen Products: Due to food safety reasons, frozen products cannot be returned or refunded.
• Fresh Fruits & Vegetables: We do not accept returns for fresh produce unless delivered in a damaged condition.
• Gift Vouchers & Beauty Products: These items are non-refundable.
• Electric Appliances (Mixers & Grinders): No manufacturer warranty is provided as these are Indian brand products. However, if the product is defective upon arrival, we will replace it if notified within 14 days.

Your 14-day right to cancel (Consumer Contracts Regulations 2013)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory right to cancel most online orders within 14 days of receiving your goods and receive a full refund.

What you can cancel

• Most non-perishable goods (e.g. dry groceries, spices, flours, lentils, cookware) can be cancelled within 14 days of delivery for a full refund.
• To cancel, contact us at contact@malayalistore.co.uk or via WhatsApp with your order number within 14 days of receiving your order.

What this does not cover

• Frozen & chilled goods: The 14-day right to cancel does not apply to frozen or chilled items once delivered, as they are perishable and cannot be safely returned for food safety reasons.
• Fresh produce: Fresh fruits and vegetables are also exempt from the 14-day right to cancel once delivered.
• See the “Non-returnable & non-refundable items” section below for the full list of exempt goods.

Refund deductions & exceptions

• If an order qualified for free delivery, the original postage cost will be deducted from the refund.
• Uncollected Packages: If returned to us, especially if they contain perishable goods (fresh fruits/vegetables), the refund will be issued only after inspection, and any damages to other products due to perishables will not be refunded.
• Incorrect Deliveries: If you receive an item by mistake, please notify us within 2 days so we can arrange a collection.

Cancellation policy

Orders can be cancelled before dispatch by contacting us at contact@malayalistore.co.uk or via WhatsApp. Once an order has been dispatched, it can no longer be cancelled and our standard Return & Refund Policy above will apply instead.